Application Support · Systems Troubleshooting · Workflow Improvement

I make complex systems easier to support.

I'm Katrina, an application support leader who resolves complex production issues, connects technical teams with business needs, and improves repetitive workflows with practical automation.

Part detective. Part translator. Fully obsessed with making things work.

Explore my work
A small green helper presenting a project settings card.
Support mode: on.

My Projects

A mix of work-focused tools and personal projects, from browser extensions that simplify repetitive support tasks to interactive experiments built for learning and everyday use. The downloadable projects include the source files so you can explore how each one works.

The green helper carefully inspecting a browser settings panel.
Look closely. Make it clear.
01

Settings Checker

Chrome extension that scans a page and identifies which checkbox settings are on or off, helping support teams verify configurations before making changes.

02

Settings Adjuster

Chrome extension that updates multiple checkbox settings at once, reducing repetitive clicks during configuration work.

03

Field Editor

Chrome extension that applies the same plain-text value across multiple editable fields for faster, more consistent bulk updates.

04

Account Recovery Demo

Interactive account-recovery walkthrough covering a locked account, recovery guidance, password reset, and a successful return to the account.

05

Quick Dictionary

Firefox and Chrome extension that defines highlighted or right-clicked words, adds toolbar search, and adapts its definition card to light or dark webpages. Bring your own Merriam-Webster API keys.

06

MeetingScribe

With participant permission, record and pause meetings locally, cancel accidental recordings or slow note creation, optionally capture a screen, and create private notes with speaker labels—without a monthly subscription.

The green helper untangling a complicated workflow.
Untangle the workflow.

More tools and workflow experiments coming soon.

TLDR; I help people and systems get unstuck.

01

Find the issue

I investigate production problems across SaaS platforms, SQL results, logs, and integrations.

02

Make it clear

I translate technical findings into practical next steps for customers, stakeholders, and engineering teams.

03

Improve the workflow

I document what works and use thoughtful automation to reduce repetitive effort.

Want the full story?

Explore my expanded work history, accomplishments, and professional background on a password-protected page.